Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and…
Tag: quality improvement
NHD Episode 32: Marvellous Meetings
We all have them, we all need them, we all suffer in them (at times). Necessary evil or force for good, it’s time to delve into the good, bad and ugly of meetings. And in an ironic tribute to poorly chaired meetings, we have somehow let this podcast go 5 minutes over time. Sorry! 1….
NHD Ep 31 – Learning from the Aged Care Royal Commission: the quality bits
It’s time to dive into the Aged Care Royal Commission Report – well, the quality and clinical/care governance bits, anyway… 1. QUALITY QUANDARY: (time 8:20) Can RC findings on Q&S in aged care be applied to all human service sectors? So, another massive report on safety and quality in the human services’ sector. Can the…
NHD Ep 29 – Compassion: quality improvement’s secret weapon
We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former? There’s plenty of science now that suggests that this is the wrong way around. There are many examples, backed by randomised control trials, of compassion…
NHD Ep 28 – Successful Change: it’s all in the mind
We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still struggling with this. This time we focus on…
NHD Ep 21 – We’re positive!
Jones and Balding take a walk on the quality bright side. What do the improvement experts say about our relentless focus on removing defects to achieve quality care? How could this be applied to all health and human services – including aged care and the recommendations emanating from the Royal Commission? 1. QUALITY QUANDARY: ACCENTUATE…
NHD Ep 19: Getting Rid of Stupid Stuff
Welcome to No Harm Done! – a podcast about improving, managing, monitoring and getting on with quality and safety in health and human services. In this episode we unpack more components of leading and managing quality improvement, including tips for working with doctors, reinforcing the key role of consumer input and partnerships, project management, a…
NHD Ep 18: The Triple A (All About Accreditation)
Welcome to No Harm Done Episode18: All About Accreditation In this ep we wander the accreditation maze, looking for clues. Does it work? Do consumers have a role? Can it be managed without light years of stress? And find out how relatives and friends ‘protect’ their loved ones in hospital – this we must do something about… QQ: ( QUALITY QUANDARY) – The Triple A (All About Accreditation) 21:00 Swiers R, Haddock R. Assessing the value of accreditation to health service organisations. Deeble Institute Evidence Brief No. 18, Canberra: Australian Healthcare and Hospitals Association; 2019. p. 20 https://ahha.asn.au/publication/health-policy-evidence-briefs/evidence-brief-no-18-assessing-value-accreditation-health NSQHSS Workbook: https://www.safetyandquality.gov.au/sites/default/files/migrated/National-Safety-and-Quality-Health-Service-Standards-Accreditation-Workbook.pdf NSQHSS Monitoring Tool: https://www.safetyandquality.gov.au/wp-content/uploads/2018/04/NSQHS-Standards-2nd-ed-monitoring-tool-for-hospitals.xlsx…
NHD Ep 17 updated – Measurement Part 2+2=3
WELCOME TO NO HARM DONE! In this episode, Jones and Balding revisit the thorny and vexed area of quality measurement – but this time we have the good sense to call in the experts – well, one expert, anyway. Cousin David joins us – that’s David Balding, Professor of Statistical Genetics at the University of Melbourne, and Director of Melbourne Integrative Genomics. We think he’ll keep up! QUALITY QUANDARY: Are we as good – or as bad – as we think we are??? We discuss Don Berwick’s recent rant about measurement and get an outsider’s perspective on whether we’ve got it completely wrong or not….
NHD Episode 16 – Let’s Get Engaged
WELCOME TO NO HARM DONE! In this episode we examine engaging with consumers from a few different perspectives, Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes! QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles. 2:00 NHS use of PROMS…