We know – it’s obvious. So why is it so rare to see consumer and staff satisfaction addressed in tandem? 1. QQ (Quality Quandary) (Time:1:20) Putting Consumers First and Staff First Too! Successful improvement requires both consumers and staff to get something positive out of the process. But this too often gets forgotten. Lawton R, Thomas EJ….
Tag: quality improvement
NHD Season 2 Ep 8 How to Build a Quality Manager
There’s a lot riding on quality manager skills – in this ep we discuss what it takes to be great, as well as picking out a couple of essential tasks: building change readiness and making Community/Care Advisory Committees successful. 1. QQ (Quality Quandary) (Time: 1:29) How to Build a Quality Manager What are the essential…
NHD Season 2 – Episode 6: Shooting Stars
We look at the Comprehensive Care Standard and Aged Care Star Ratings – transformative changes in the name of quality. Are these ‘stars’ in the improvement galaxy making a difference? 1. QQ – Quality Quandary (Time: 1.45) Can Quality Ratings help you shoot for the quality stars? From December, Australian aged care homes will receive…
NHD Season 2 – Episode 5: ‘Just so Interesting’
Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and…
NHD Episode 32: Marvellous Meetings
We all have them, we all need them, we all suffer in them (at times). Necessary evil or force for good, it’s time to delve into the good, bad and ugly of meetings. And in an ironic tribute to poorly chaired meetings, we have somehow let this podcast go 5 minutes over time. Sorry! 1….
NHD Ep 31 – Learning from the Aged Care Royal Commission: the quality bits
It’s time to dive into the Aged Care Royal Commission Report – well, the quality and clinical/care governance bits, anyway… 1. QUALITY QUANDARY: (time 8:20) Can RC findings on Q&S in aged care be applied to all human service sectors? So, another massive report on safety and quality in the human services’ sector. Can the…
NHD Ep 29 – Compassion: quality improvement’s secret weapon
We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former? There’s plenty of science now that suggests that this is the wrong way around. There are many examples, backed by randomised control trials, of compassion…
NHD Ep 28 – Successful Change: it’s all in the mind
We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still struggling with this. This time we focus on…
NHD Ep 21 – We’re positive!
Jones and Balding take a walk on the quality bright side. What do the improvement experts say about our relentless focus on removing defects to achieve quality care? How could this be applied to all health and human services – including aged care and the recommendations emanating from the Royal Commission? 1. QUALITY QUANDARY: ACCENTUATE…
NHD Ep 19: Getting Rid of Stupid Stuff
Welcome to No Harm Done! – a podcast about improving, managing, monitoring and getting on with quality and safety in health and human services. In this episode we unpack more components of leading and managing quality improvement, including tips for working with doctors, reinforcing the key role of consumer input and partnerships, project management, a…