1. QUALITY QUANDARY (Time: 0.15) We’ve all been in this Quandary: how to get those docs to engage in improvement? No magic wands here but some useful tips that go beyond ‘Pleeeeeeese!’ Thinking about what they need before what you need is a great start. Jones B, Vaux E, Olsson-Brown A. How to get started…
Tag: quality improvement
NHD Ep 18.5 It’s back! All the lowdown on QualityClub 2025
‘Episode 18.5′ is a bit like ‘Platform 9 and 3/4’ – something special we want to let our lovely listeners in on! QualityClub is happening in 2025 from Feb-July – and we enthusiastically invite you to join us! Run by career quality managers and directors, and hosts of No Harm Done Balding and Jones, QualityClub aims to…
NHD Ep 18: A Dose of Our Own Quality
How much QI is too much? Does accreditation work? What’s in a title? These and other random questions are answered right here! 1. QUALITY QUANDARY (Time: 00:30 ) Building Improvement Capacity and Capability with the Dosing Approach https://www.ihi.org/insights/building-improvement-capacity-and-capability-dosing-approach 2. DRDR (Time: 5:40) The Essential Guide to Understanding and Working With Clinical Indicators Jan Main. Defining…
NHD Ep16 AI and QI: Is There a Funny Side?
We certainly thought so! Plus getting the most out of consumer engagement for everyone involved; and we know that good post-discharge care requires solid discharge summaries, but they’re looking a bit wobbly. 1. QUALITY QUANDARY (Time: 1:25) How will AI and Quality Leaders interact? Hilariously, if this segment is any indication. (BTW, we recorded this…
NHD Ep15 Quality Care Doesn’t Need Another Hero (just good collaboration)
Cementing the governance and leadership role in good care; using incident analysis differently and livening up those policies (so people actually follow them!) 1. TLDR (Time: 0.45 ) A Dive into the Impact of Governance and Leadership on Quality of Care Fulop, N., & Ramsay, A. (2023). Governance and Leadership (Elements of Improving Quality and…
NHD Ep.14 The Race to the Bottom
This ep we’re draining swamps and hacking mindsets – and you thought this was a podcast about improving quality… 1. QUALITY QUANDARY (Time: 01:10) Draining the Root Cause Swamp Trbovich P, Shojania KG. Root-cause analysis: swatting at mosquitoes versus draining the swamp. BMJ Quality & Safety 2017;26:350-353. https://qualitysafety.bmj.com/content/26/5/350 2. The Point (Time: 11:10) Carer Reported Outcome Measures Jeyasingam N,…
NHD Ep. 13 It’s a Struggle!
In this ep we look at the reasons behind the struggle (behind the grind, behind the slog) for improvement (and it’s probably got nothing to do with you); as well as how to build psychological safety and communication again, again, again… Vaughn VM, et al. Characteristics of healthcare organisations struggling to improve quality: results from…
NHD S2 Ep11: ChatQI
It was inevitable – NHD wades into AI for a bit of ChatQI. 1. Intro (Time: 00:25) We don’t often include the intro in the shownotes, but as we banged on about ChatGPT and its deep understanding of quality manager challenges… https://chat.openai.com/auth/login 2. QUALITY QUANDARY (Time: 6.45) How will Artificial Intelligence affect healthcare? https://www.mckinsey.com/industries/healthcare/our-insights/transforming-healthcare-with-ai 3….
Season 2 Ep 10: We Get to The Point (and stay for quite a while)
More delving into the nuts and bolts of effective partnering with consumers to make things better. And we found a facilitators playground for you to play in! 1. The (TLDR) Point! (Time: 1:00) Top evidence-based tips for partnering with consumers to improve care and services. Cochrane gathered the evidence so we – or you –…
NHD Season 2 Ep 9: Happy Staff, Happy Consumers
We know – it’s obvious. So why is it so rare to see consumer and staff satisfaction addressed in tandem? 1. QQ (Quality Quandary) (Time:1:20) Putting Consumers First and Staff First Too! Successful improvement requires both consumers and staff to get something positive out of the process. But this too often gets forgotten. Lawton R, Thomas EJ….