As we keep saying, ‘quality’ is about way more than accreditation. But is it also about accounting? Get the quality right and the dollars will follow, so they say. Or will they? 1. QUALITY QUANDARY Our QQ for today reminds us that sometimes it ‘pays’ to show management that quality improvement is handy for more…
Tag: human services quality
NHD Ep 24: ‘Plandemic’ – from Quality to Quarantine
Ep 24 is a special NHD edition that explores the pandemic from the perspective of healthcare administration, evidence based care and planning. (Otherwise known as the ‘Zoomami’ edition. Advance apologies for the Zoom recording quality which is a little echo-y.) 1. QUARANTINE QUANDARY (3:34) We wade through tales of pandemic planning and execution, through the…
NHD Ep 23: Back to the Future
In Ep 23, everything old is new again. We delve into management theories from 100 years ago that not only have relevance for change and improvement in 2020 – but are often wrapped up in shiny paper and touted as new. And why does a change in CEO bring a quality system to a grinding…
NHD Ep 22 – Is it good value?
Ep 22 finds Jones and Balding cogitating on value based care. What’s it all about? Is it a fad? Old thinking wrapped up in new language? Or is it exactly what we need to break through to next level care and service quality? We shall see… 1. QUALITY QUANDARY (4:26) What is value in health and…
NHD Ep 21 – We’re positive!
Jones and Balding take a walk on the quality bright side. What do the improvement experts say about our relentless focus on removing defects to achieve quality care? How could this be applied to all health and human services – including aged care and the recommendations emanating from the Royal Commission? 1. QUALITY QUANDARY: ACCENTUATE…
NHD Ep 20: Failure to Launch
In this episode we discuss the upsides of failure for learning and improvement – and just to show that we’re serious, we conduct our own failure experiment… QQ (Quality Quandary): FAILURE! Course Corrections: How Health Care Innovators Learn from Setbacks to Achieve Success. Klein S, Hostetter M, McCarthy D. New York: The Commonwealth Fund; 2019….
NHD Ep 19: Getting Rid of Stupid Stuff
Welcome to No Harm Done! – a podcast about improving, managing, monitoring and getting on with quality and safety in health and human services. In this episode we unpack more components of leading and managing quality improvement, including tips for working with doctors, reinforcing the key role of consumer input and partnerships, project management, a…
NHD Ep 18: The Triple A (All About Accreditation)
Welcome to No Harm Done Episode18: All About Accreditation In this ep we wander the accreditation maze, looking for clues. Does it work? Do consumers have a role? Can it be managed without light years of stress? And find out how relatives and friends ‘protect’ their loved ones in hospital – this we must do something about… QQ: ( QUALITY QUANDARY) – The Triple A (All About Accreditation) 21:00 Swiers R, Haddock R. Assessing the value of accreditation to health service organisations. Deeble Institute Evidence Brief No. 18, Canberra: Australian Healthcare and Hospitals Association; 2019. p. 20 https://ahha.asn.au/publication/health-policy-evidence-briefs/evidence-brief-no-18-assessing-value-accreditation-health NSQHSS Workbook: https://www.safetyandquality.gov.au/sites/default/files/migrated/National-Safety-and-Quality-Health-Service-Standards-Accreditation-Workbook.pdf NSQHSS Monitoring Tool: https://www.safetyandquality.gov.au/wp-content/uploads/2018/04/NSQHS-Standards-2nd-ed-monitoring-tool-for-hospitals.xlsx…
NHD Episode 16 – Let’s Get Engaged
WELCOME TO NO HARM DONE! In this episode we examine engaging with consumers from a few different perspectives, Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes! QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles. 2:00 NHS use of PROMS…
NHD Episode 15 – Safety Too?
Welcome to No Harm Done Episode 15 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we get proactive about Risk Management in RM Part 2 – ‘Safety 2’ – as our Quality Quandary and TLDR. What’s it all about? In Quality Hacks, Balding describes how to develop your story using…