human services quality #culture – No Harm Done Podcast

NHD S3 Ep3: The Hangover

1. QQ (Quality Quandary) (Time 1:00) Measuring Safety Culture Unlike reading a safety culture policy which gives us an ideal picture, safety culture asks the questions that tell us what’s really going on. A resource-heavy segment with tools to help you answer the board’s question: what do we know about our culture?ACSQHC A-HSOPS 2.0: https://www.safetyandquality.gov.au/our-work/indicators-measurement-and-reporting/patient-safety-culture…

Cathy Jones has worked as a senior executive in healthcare in public and private sectors, for the past 20 years. She lectures internationally on quality and safety and is an experienced podcaster and broadcaster, hosting the Can’t Bowl Can’t Throw Cricket Show and the HitchPod podcast.

Cathy Balding is Director of Qualityworks PL and Adjunct Professor at La Trobe University. She is the author of three books on practical quality systems for human services that focus on creating greatness at the point of ccare. Cathy has worked in quality policy and operational roles and consults across all human services sectors. Find free tools and info to take your quality system beyond compliance to greatness at www.cathybalding.com

Jones captures Balding happily waving her new book around at the Episode 10 recording. In this ep we have a lot of fun acting out a scene from the book – that doesn’t feel all that fictional…

For Ep 17, our second NHD episode on measurement, we wanted a numbers expert – and as we couldn’t find one named Cathy, we called in another Balding! – Professor David Balding FAA, that is.