There’s a lot riding on quality manager skills – in this ep we discuss what it takes to be great, as well as picking out a couple of essential tasks: building change readiness and making Community/Care Advisory Committees successful. 1. QQ (Quality Quandary) (Time: 1:29) How to Build a Quality Manager What are the essential…
Tag: healthcare leadership
NHD Season 2: Ep 7 – Not Missing The Point!
OK, sometimes we miss The Point. We just can’t fit the segment into every podcast, with our new abbreviated second season format. But sit back and relax – this entire episode is The Point! (Also – don’t sit back & relax if you’re driving. Keep your back straight, your mind alert and hands on the…
NHD Season 2 – Episode 6: Shooting Stars
We look at the Comprehensive Care Standard and Aged Care Star Ratings – transformative changes in the name of quality. Are these ‘stars’ in the improvement galaxy making a difference? 1. QQ – Quality Quandary (Time: 1.45) Can Quality Ratings help you shoot for the quality stars? From December, Australian aged care homes will receive…
NHD Season 2 – Episode 5: ‘Just so Interesting’
Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and…
NHD Season 2: Episode 4 – Your Virtual Reading Pile
Patient Safety ‘intelligence’ in Consumer Feedback Gillespie A, Reader TW. Online patient feedback as a safety valve: An automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis, August, 2022. https://onlinelibrary.wiley.com/doi/10.1111/risa.14002 2. TLDR (Too Long Didn’t Read) (Time: 13:10) NSQHSS User Guide for Mental Health Services Australian Commission on Safety and Quality in Health…
NHD Season 2: Episode 3 – To Spread or not to Spread? – that is the Question
From spreading to embedding Scarbrough, Harry; Kyratsis, Yiannis. From spreading to embedding innovation in health care: Implications for theory and practice. Health Care Management Review: 7/9 2022 – Volume 47 – Issue 3 – p 236-244 doi: 10.1097/HMR.0000000000000323 Previous No Harm Done episodes on change: Episode 5: ‘Small Change’ – http://noharmdonepodcast.com/podcast/nhd-episode-5-small-change/ Episode 12: ‘Change – What…
NHD Season 2 – Episode 2: The Consistency of Inconsistency
We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. Quality Quandary (Time: 1:50) Do quality indicators predict quality assessment ratings? Allen T, Walshe K et al. Do performance indicators predict regulator ratings…
NHD Season 2: Ep 1 – A New Hope
We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. The Point (Time: 2:30) Impact on care quality of consumers accessing their Electronic Health Records Neves AL, Freise L, Laranjo L, et al. Impact of providing patients access…
NHD Episode 32: Marvellous Meetings
We all have them, we all need them, we all suffer in them (at times). Necessary evil or force for good, it’s time to delve into the good, bad and ugly of meetings. And in an ironic tribute to poorly chaired meetings, we have somehow let this podcast go 5 minutes over time. Sorry! 1….
NHD Ep 31 – Learning from the Aged Care Royal Commission: the quality bits
It’s time to dive into the Aged Care Royal Commission Report – well, the quality and clinical/care governance bits, anyway… 1. QUALITY QUANDARY: (time 8:20) Can RC findings on Q&S in aged care be applied to all human service sectors? So, another massive report on safety and quality in the human services’ sector. Can the…