#communityservices – No Harm Done Podcast

NHD Season 2 – Episode 6: Shooting Stars

We look at the Comprehensive Care Standard and Aged Care Star Ratings – transformative changes in the name of quality. Are these ‘stars’ in the improvement galaxy making a difference? 1. QQ – Quality Quandary (Time: 1.45) Can Quality Ratings help you shoot for the quality stars? From December, Australian aged care homes will receive…

NHD Season 2 – Episode 5: ‘Just so Interesting’

Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and…

Cathy Jones has worked as a senior executive in healthcare in public and private sectors, for the past 20 years. She lectures internationally on quality and safety and is an experienced podcaster and broadcaster, hosting the Can’t Bowl Can’t Throw Cricket Show and the HitchPod podcast.

Cathy Balding is Director of Qualityworks PL and Adjunct Professor at La Trobe University. She is the author of three books on practical quality systems for human services that focus on creating greatness at the point of ccare. Cathy has worked in quality policy and operational roles and consults across all human services sectors. Find free tools and info to take your quality system beyond compliance to greatness at www.cathybalding.com

Jones captures Balding happily waving her new book around at the Episode 10 recording. In this ep we have a lot of fun acting out a scene from the book – that doesn’t feel all that fictional…

For Ep 17, our second NHD episode on measurement, we wanted a numbers expert – and as we couldn’t find one named Cathy, we called in another Balding! – Professor David Balding FAA, that is.