We look at the Comprehensive Care Standard and Aged Care Star Ratings – transformative changes in the name of quality. Are these ‘stars’ in the improvement galaxy making a difference? 1. QQ – Quality Quandary (Time: 1.45) Can Quality Ratings help you shoot for the quality stars? From December, Australian aged care homes will receive…
Tag: #communityservices
NHD Season 2 – Episode 5: ‘Just so Interesting’
Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and…