1. QQ (Quality Quandary) (Time 1:00) Measuring Safety Culture Unlike reading a safety culture policy which gives us an ideal picture, safety culture asks the questions that tell us what’s really going on. A resource-heavy segment with tools to help you answer the board’s question: what do we know about our culture?ACSQHC A-HSOPS 2.0: https://www.safetyandquality.gov.au/our-work/indicators-measurement-and-reporting/patient-safety-culture…
Tag: #AI
NHD S3 Ep2: Tools of the Trade
This episode showcases useful toolkits for improving care and services in any sector. Simple. 1. THE POINT (Time: 1:30) Everyone deals with complaints and there is both an art and a science to it. We look at complaint handling resources from Victoria that are useful for all human service sectors. The Victorian Ombudsman’s practice guides…
NHD Season 3 Episode 1: Keeping Up With Jones
We’re kicking off a new season. Why? Because we want to! You’ll find some new segments and old favourites – and a fair bit of fearless facing of AI in improvement and clinical governance. In Ep 1 you’ll find a reinforcement on what leaders want in a quality management system; a reminder about the cost/quality…
NHD (Season 2 Ep 25) Life Rewards Action
Life Rewards Action (whether it’s wardrobes, email or org-wide culture change…) Worried about your ‘culcha’? See your CEO and board earnestly nodding about ‘improving’ culture/creating a ‘culture of quality’ – and then looking expectantly at you? Don’t break out the powerpoint: we have the good oil on the practicalities of shifting culture for happier staff…
NHD Ep 24 (Season 2) Strategy Before Action
1. QUALITY QUANDARY (Time: 0.15) We’ve all been in this Quandary: how to get those docs to engage in improvement? No magic wands here but some useful tips that go beyond ‘Pleeeeeeese!’ Thinking about what they need before what you need is a great start. Jones B, Vaux E, Olsson-Brown A. How to get started…
NHD Ep20 Doesn’t it sound familiar?
Everything old is new again – but with added features! Dignity of risk, spread and scale, negotiating for success – all with fresh clothes but a traditional skeleton. 1. QUALITY QUANDARY (Time: 00:40) A Wicked Problem: managing consumer focus, dignity and risk. (And doesn’t it sound familiar?) Hillman A, Tadd W, Calnan S, Calnan M,…
NHD Ep19 When is a PDSA not a PDSA?
When we get hold of it, of course! Plus some excellent evidence on the effectiveness component of aged care quality that could use some more attention – and a tip for improving the consumer experience that costs nothing in time, effort or $$$. 1. QUALITY QUANDARY (Time: 00:40) Care Track Aged Care Study Hibbert, P.D.,…
NHD Ep17: Feeling the Quality Love
We face up to the fact that not everyone is sleepless with excitement about our agenda – so how to have people running towards you, and your working and consumer groups, rather than away? And – lets’ look on the bright side for a change! 1. INTRO We discussed ‘VirtualCB’ here: Check her out!: https://www.delphi.ai/cathybalding)…
NHD Ep16 AI and QI: Is There a Funny Side?
We certainly thought so! Plus getting the most out of consumer engagement for everyone involved; and we know that good post-discharge care requires solid discharge summaries, but they’re looking a bit wobbly. 1. QUALITY QUANDARY (Time: 1:25) How will AI and Quality Leaders interact? Hilariously, if this segment is any indication. (BTW, we recorded this…