Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and information in each we can use for change in important areas of care and service quality improvement.
1. QQ – Quality Quandary (Time: 1:50)
A good reminder of the reasons for not relying solely on education to make improvements and effect change.
Soong C, Shojania KG Education as a low-value improvement intervention: often necessary but rarely sufficient. BMJ Quality & Safety 2020;29:353-357.
2. The Point (Time: 15:30)
The AHHA Experience Based Co-Design Toolkit (Consumers Health forum and AHHA, 2017) provides a convenient reference to equip those working in the health sector with the tools and approaches to bring consumers and health workers together in an authentic and equal partnership to co-design care. Includes tips for collecting patient stories. https://ahha.asn.au/experience-based-co-design-toolkit
3. DrDr (Did Read; Do Read) (Time: 21:35)
Loneliness in aged care.
Clare Gardiner, Pete Laud, Tim Heaton, Merryn Gott What is the prevalence of loneliness amongst older people living in residential and nursing care homes? A systematic review and meta-analysis . Age and Ageing, Volume 49, Issue 5, September 2020, Pages 748–757,
4. Other Bits
Interested in finding an aged care quality ‘tribe’ in 2023? A group of experienced quality practitioners is developing an aged care quality community with the Australasian Institute of Clinical Governance, commencing in mid 2023.
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