NHD Season 2 Ep 8 How to Build a Quality Manager

There’s a lot riding on quality manager skills – in this ep we discuss what it takes to be great, as well as picking out a couple of essential tasks: building change readiness and making Community/Care Advisory Committees successful.

1. QQ (Quality Quandary) (Time: 1:29) How to Build a Quality Manager

What are the essential QM skills for success?

Akmal, A., Podgorodnichenko, N., Stokes, T. et al. What makes an effective Quality Improvement Manager? A qualitative study in the New Zealand Health System. BMC Health Serv Res 22, 50 (2022). https://doi.org/10.1186/s12913-021-07433-w

Balding’s ‘Six Ms’ Quality Manager Skills Poster:

https://qualityclass.krtra.com/t/edxN86VGtQCp

2. The Point (Time: 16:00 ) Getting your CAC Right

Sorting out a Care or Community Advisory Committee? We have help!

‘Building your healthy community A guide for health service community advisory committees’. Safer Care Victoria, 2020.

https://www.safercare.vic.gov.au/sites/default/files/2020-10/Building%20your%20healthy%20community%20-%20a%20guide%20for%20health%20service%20community%20advisory%20committees.pdf

3. DRDR (Did Read Do Read) (Time:20:20) Achieving change readiness for health service innovations.

How to move from change resistance to change readiness – with a dash of affective commitment.

Harrison, R, Chauhan, A, Le-Dao, H, et al. Achieving change readiness for health service innovations. Nurs Forum. 2022; 57: 603- 607. doi:10.1111/nuf.12713

4. Other Bits

Looking for a quality ‘tribe’ and resources to help with the challenges of quality and clinical governance roles? The Australasian Institute of Clinical Governance (AICG) membership community is now open! Find it here: https://www.aicg.edu.au/aicg-membership/?ar=CBLD

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