Welcome to No Harm Done Episode 5 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we dive into ‘change’ as our Quality Quandary. It’s got to involve more than policy and education to stick! Plus we discuss the barriers to successful quality improvement in Dr Dr and Wrangling Quality explores what makes a good consumer survey. The Point considers how patient stories can shape better clinicians. And more! What would you like us to talk about next? Send us a message below!
QUALITY QUANDARY: The QQ is a big issue we unpack, argue about, talk about conflicting perspectives etc etc. – and where we help people think about what they’re doing and why, and even to do it differently. Can be a current issue or an old chestnut.
Our Quality Quandary today is: HOW DO YOU MANAGE CHANGE?
REF: Jeffrey Brickman, How to get healthcare employees on board with change. Harvard Business Review, 2016. https://hbr.org/2016/11/how-to-get-health-care-employees-onboard-with-change
IHI podcast on change: http://www.ihi.org/resources/Pages/AudioandVideo/WIHI-how-to-make-change-happen-an-introduction-to-ihis-psychology-of-change-framework.aspx
Rosabeth Moss Kanter article: Ten Reasons People Resist Change, Harvard Business Review, September 25, 201 https://hbr.org/2012/09/ten-reasons-people-resist-change
WRANGLING QUALITY: (time stamp 19.31) Clever people have researched ways of improving quality and there are some practical techniques you should have in your quality kit bag. Some tools help you investigate problems and others help you solve them. In this episode we discuss the design of patient surveys.
TOO LONG DIDN’T READ: (time stamp 29:00) We read this loooong publication, so you don’t have to. We know your time is precious and you don’t always have time to read the long discourses. This can cause extreme guilt and FOMO! This episode we discuss the downside of measurement, following on from Episode 4, where we discussed the upside.
REF: Book by Jerry Mueller: ‘The Tyranny of Metrics’: https://press.princeton.edu/titles/11218.html
DRDR – Did Read – Do Read: (time stamp 36:41) This is an article we’ve read recently (or one from the vault) that we highly recommend you look up and read yourself.
REF: Jeffrey Braithwaite: Changing how we think about healthcare improvement BMJ 2018; 361 doi: https://doi.org/10.1136/bmj.k2014 (Published 17 May 2018)
LIFE/QUALITY HACK: (time stamp 45:36) A tip for work life. Here Jones gives a tip for saving time when searching for files: “Create shortcuts on your desktop“.
THE POINT: (time stamp 48:00) Here we focus on patients/consumers and their perspectives. Yes, this is the entire point of what we do! In Episode 5 we discuss an article from ‘Nursing Times’ which describes how stories from the Patient Opinion website are used by the University of Edinburgh to help student nurses gain insight into patient experiences.
3 thoughts on “NHD Episode 5 Small Change”
Hi, Jones. You mentioned the seminar you went to on survey best practice but didn’t name the organisation. Can you share information on the survey provider or seminar? Thanks.
Hi Audrey – Cathy B here – I will ask Cathy J to respond to you. Cheers.
It was the survey company Qualtrics – not sure if that specific seminar is still on their website. Here’s a sample of what they recommend on survey design. https://www.qualtrics.com/blog/10-tips-for-building-effective-surveys/
I know they have experts & science behind this, not just marketing dudes!