Welcome to No Harm Done Episode 12 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we S-P-R-E-A-D change!
What would you like us to talk about next? Send us a message below!
0:00 QQ: Our ‘QUALITY QUANDARY’ in this ep is ‘Change: Embed and Spread.’
No-one seems to have nailed this yet – probably because it’s really hard to get right. Here’s some embed and spread sins, tips and strategies that might help.
IHI Resources: 7 spreadly sins
Guides for sustainability and spread: http://www.ihi.org/resources/Pages/Tools/HowtoGuideSustainabilitySpread.aspx
17:37 TLDR (Too Long Didn’t Read)
More on our episode theme: We love the psychology of change – if you can get this right, a lot of good change process follows. But – does this psychology match our day to day experience?
IHI PSYCHOLOGY OF CHANGE WHITE PAPER 2018
27:45 DRDR (Did Read Do Read): We just loved the opening line on this one…
‘Let’s talk about spreading “Best Practice”. This is wonk-ese for, “Hey, if it works in one place, it should work everywhere else, right?” The answer from hard experience is, not even close.’
SPREADING BEST PRACTICE: https://www.heartoftheart.org/?p=3641
…and this one distils lessons from the companies that seem to be able to get spread done…the corporate rebels:
Research citations increase with the diversity of the team:
39:15 QUALITY HACK:
Jones goes back to pre-school – and that’s a good thing, because she’s drawing instead of writing! Which means she’ll remember a lot more…www.seedsforchange.org.uk
44:48 THE POINT! Consumers are the point of what we do.
This article (from our favourite consumer journal) challenges us to dig beneath the numbers if we want to find out what consumers really think…
Gallan, Andrew S.; Girju, Marina; and Girju, Roxana (2017) ‘Perfect ratings with negative comments: Learning from contradictory patient survey responses.’ Patient Experience Journal: Vol. 4 : Iss. 3 , Article 6. https://pxjournal.org/journal/vol4/iss3/6/