1. The Point (Time: 00:15) The evidence is in! Consumers are invaluable on patient safety investigations. From April 2025, the latest Hibbert research – Perceptions and Experiences of Consumer Representatives on Patient Safety Investigation Teams: A Qualitative Analysis.
https://onlinelibrary.wiley.com/doi/10.1111/hex.70281
2. QUALITY HACK (Time: 16:15) We’ve all heard loads of bright ideas for remembering names – but they all require effort and concentration in a split second. Lots of strategies flop. This is much simpler…
3. QUALITY CLUB
Are you working in a quality, risk or clinical governance team? Wish you enjoyed your role more – but not sure what to do about it?
QualityClub, run by Cathy Balding and Cathy Jones can help!
Registration for the July-Dec 2025 cohort is open until 9 July 2025. A good end-of-financial-year investment! Places are limited.
For more information read on, or visit our website: www.qualityclub.com.au
Register here: https://qualityclass.kartra.com/page/QClubRego
Here’s an info brochure in case you want to print, attach to your PD application, or pass onto a colleague. QClub Info Brochure 2025 Jul-Dec.pdf
Questions? Contact us: admin@qualityclub.com.au
What is QualityClub?
It’s a six-month online group training and coaching program, run via Teams, with a 3-hour module and a 1-hour spotlight session each month.
Who is QualityClub for?
Whether you’re a team of one, or part of a bigger group, we know you face multiple challenges in crafting a quality or clinical governance role.
Doesn’t matter where you sit: acute, aged, mental health, community, disability. If you’re in a quality role, QualityClub is for you!
You might be:
· new to quality and just finding your way
· have experience and want a refresh
· in a specific field, such as complaints or incident management, and want to know the bigger picture, become a generalist, or seek a promotion
QualityClub can help in each case. You’ll be part of a group of like-minded quality practitioners, focused on gaining more competence and confidence in their role.
When is QualityClub?
The next cohort runs from July – December 2025
The sessions are one part coaching, one part training and one part peer support. You’ll have access to a live message board where the Cathys answer any questions you have in between modules.
Who runs QualityClub?
It’s run by the two Cathys – Balding & Jones who host the No Harm Done Podcast and have worked in quality, risk and clinical governance for decades.
What do participants say?
We’ve had great feedback from previous participants who are now QualityClubbers for life! They reported feeling more confident at work, with a better understanding of their role and getting the right things done. They enjoyed meeting others with the same issues, sharing ups and downs with colleagues who experience the same challenges. They found their tribe!
What will you get from QualityClub?
QualityClub supports you to design the basic requirements for a successful quality role and helps you to craft your role to be more effective and enjoyable. Unique to QualityClub is our focus on both professional ‘power’ skills, that can be difficult to acquire, but essential to success, as well as technical skills.
We cover:
· Influence others for action
· Get a message out so it’s heard and acted on
· Earn respect
· Engage staff in improvement
· Tried and tested resources to build your toolkit
What do you get at the end?
And at the end of six months, you’ll be able to wave a certificate and digital badge saying you’re a graduate of QualityClub!
We’d love to see you in QualityClub!