Jones and Balding take a walk on the quality bright side. What do the improvement experts say about our relentless focus on removing defects to achieve quality care? How could this be applied to all health and human services – including aged care and the recommendations emanating from the Royal Commission?
1. QUALITY QUANDARY: ACCENTUATE THE POSITIVE
Dr Ackoff on creating high-quality products and services through positive systems’ design and improvement: https://www.youtube.com/watch?v=OqEeIG8aPPk
2. THE POINT (7:00)
We combine The Point with our TLDR segment (too long didn’t read) with some thoughts on the Aged Care Royal Commission interim report findings. The Royal Commission into Aged Care Quality and Safety released its three-volume Interim Report ‘Neglect’ on Thursday 31 October 2019. https://agedcare.royalcommission.gov.au/publications/Pages/interim-report.aspx
Question Builder (13:10): Jones follows up some research on the ‘Question Builder’ consumer questions for doctors from a previous episode: What patients want to ask their doctors: Data analysis from Question Builder, an online question prompt list tool from ACSQHC. https://www.ncbi.nlm.nih.gov/pubmed/31831304
3. DRDR (Did Read, Do Read) (16:20)
How to improve improvement‘ by Mary Dixon-Woods. https://www.bmj.com/content/367/bmj.l5514
4. QUALITY HACK (22:15)
Professional reflection questions to ask at the end of a year/decade. Take 10 minutes to review your professional satisfaction for last year and you’ll be set up to plan for a more professionally satisfying this year!
5. FAAAQQS (Frequently Asked and Answered Quality Questions) 29:30
What do we do with never ending committees and working groups? When to pull the pin?