WELCOME TO NO HARM DONE! In this episode, Jones and Balding revisit the thorny and vexed area of quality measurement – but this time we have the good sense to call in the experts – well, one expert, anyway. Cousin David joins us – that’s David Balding, Professor of Statistical Genetics at the University of Melbourne, and Director of Melbourne Integrative Genomics. We think he’ll keep up! QUALITY QUANDARY: Are we as good – or as bad – as we think we are??? We discuss Don Berwick’s recent rant about measurement and get an outsider’s perspective on whether we’ve got it completely wrong or not….
NHD Episode 16 – Let’s Get Engaged
WELCOME TO NO HARM DONE! In this episode we examine engaging with consumers from a few different perspectives, Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes! QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles. 2:00 NHS use of PROMS…
NHD Episode 15 – Safety Too?
Welcome to No Harm Done Episode 15 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we get proactive about Risk Management in RM Part 2 – ‘Safety 2’ – as our Quality Quandary and TLDR. What’s it all about? In Quality Hacks, Balding describes how to develop your story using…
NHD Episode 14 – Is this podcast appropriate?
Welcome to No Harm Done Episode 14 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we muse over appropriateness and effectiveness. 0:00 QUALITY QUANDARY: The QQ is a big issue we unpack, argue about, talk about conflicting perspectives etc. This time we ponder: what is appropriateness, what is effectiveness, and…
NHD Episode 13 – Risky Business
Welcome to No Harm Done Episode 13 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we wade into the clinical risk management swamp where danger lurks… What would you like us to talk about next? Send us a message below! 1:00 Quality Quandary The QQ is a big issue we unpack,…
NHD Episode 12 Change – what a spread!
Welcome to No Harm Done Episode 12 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we S-P-R-E-A-D change! What would you like us to talk about next? Send us a message below! 0:00 QQ: Our ‘QUALITY QUANDARY’ in this ep is ‘Change: Embed and Spread.’ No-one seems to have nailed this…
NHD Episode 11 Life by Powerpoint
Welcome to No Harm Done Episode 11 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we talk and talk and talk about public speaking and presentations, as well as facilitation tips & activities for workshops. What would you like us to talk about next? Send us a message below! …
NHD Episode 10 By the Book
Welcome to No Harm Done Episode 10 – we made it! – hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode, we muse over the slow progress of change and doing the same things and expecting a different result. And then – trying some different things for better results, and ideas for…
NHD Episode 9 A dash of kindness
Welcome to No Harm Done Episode 9 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we revisit seven important habits, spotlight the role of kindness in human services and discuss data nerd delights such as the best data display styles and the value of process data – or not. What would…
NHD Episode 8 Paddling the staff engagement canoe
Welcome to No Harm Done Episode 8 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we take a slightly quirky look at leadership and how recent research relates to leading human services care quality improvement; as well as performance warning bells, the simplicity and importance of introductions and a listener…