We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still struggling with this. This time we focus on…
Tag: quality governance
NHD Ep 20: Failure to Launch
In this episode we discuss the upsides of failure for learning and improvement – and just to show that we’re serious, we conduct our own failure experiment… QQ (Quality Quandary): FAILURE! Course Corrections: How Health Care Innovators Learn from Setbacks to Achieve Success. Klein S, Hostetter M, McCarthy D. New York: The Commonwealth Fund; 2019….
NHD Ep 19: Getting Rid of Stupid Stuff
Welcome to No Harm Done! – a podcast about improving, managing, monitoring and getting on with quality and safety in health and human services. In this episode we unpack more components of leading and managing quality improvement, including tips for working with doctors, reinforcing the key role of consumer input and partnerships, project management, a…
NHD Ep 18: The Triple A (All About Accreditation)
Welcome to No Harm Done Episode18: All About Accreditation In this ep we wander the accreditation maze, looking for clues. Does it work? Do consumers have a role? Can it be managed without light years of stress? And find out how relatives and friends ‘protect’ their loved ones in hospital – this we must do something about… QQ: ( QUALITY QUANDARY) – The Triple A (All About Accreditation) 21:00 Swiers R, Haddock R. Assessing the value of accreditation to health service organisations. Deeble Institute Evidence Brief No. 18, Canberra: Australian Healthcare and Hospitals Association; 2019. p. 20 https://ahha.asn.au/publication/health-policy-evidence-briefs/evidence-brief-no-18-assessing-value-accreditation-health NSQHSS Workbook: https://www.safetyandquality.gov.au/sites/default/files/migrated/National-Safety-and-Quality-Health-Service-Standards-Accreditation-Workbook.pdf NSQHSS Monitoring Tool: https://www.safetyandquality.gov.au/wp-content/uploads/2018/04/NSQHS-Standards-2nd-ed-monitoring-tool-for-hospitals.xlsx…
NHD Episode 16 – Let’s Get Engaged
WELCOME TO NO HARM DONE! In this episode we examine engaging with consumers from a few different perspectives, Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes! QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles. 2:00 NHS use of PROMS…
NHD Episode 15 – Safety Too?
Welcome to No Harm Done Episode 15 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we get proactive about Risk Management in RM Part 2 – ‘Safety 2’ – as our Quality Quandary and TLDR. What’s it all about? In Quality Hacks, Balding describes how to develop your story using…
NHD Episode 14 – Is this podcast appropriate?
Welcome to No Harm Done Episode 14 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we muse over appropriateness and effectiveness. 0:00 QUALITY QUANDARY: The QQ is a big issue we unpack, argue about, talk about conflicting perspectives etc. This time we ponder: what is appropriateness, what is effectiveness, and…
NHD Episode 13 – Risky Business
Welcome to No Harm Done Episode 13 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we wade into the clinical risk management swamp where danger lurks… What would you like us to talk about next? Send us a message below! 1:00 Quality Quandary The QQ is a big issue we unpack,…
NHD Episode 12 Change – what a spread!
Welcome to No Harm Done Episode 12 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we S-P-R-E-A-D change! What would you like us to talk about next? Send us a message below! 0:00 QQ: Our ‘QUALITY QUANDARY’ in this ep is ‘Change: Embed and Spread.’ No-one seems to have nailed this…
NHD Episode 11 Life by Powerpoint
Welcome to No Harm Done Episode 11 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we talk and talk and talk about public speaking and presentations, as well as facilitation tips & activities for workshops. What would you like us to talk about next? Send us a message below! …