It’s time to dive into the Aged Care Royal Commission Report – well, the quality and clinical/care governance bits, anyway… 1. QUALITY QUANDARY: (time 8:20) Can RC findings on Q&S in aged care be applied to all human service sectors? So, another massive report on safety and quality in the human services’ sector. Can the…
Tag: cathy jones
NHD Episode 30 – Vanishing Variation: Practical Tips for Doing More of the Same
Ep 30 is a little different! – it was originally recorded as a videocast for the Australian Safety and Quality Commission’s online program series: Better Care Everywhere, Healthcare Variation in practice – basically a conference held live online in February 2021, and later on demand. We explore ways to ‘vanish’ unwarranted clinical variation as part…
NHD Ep 29 – Compassion: quality improvement’s secret weapon
We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former? There’s plenty of science now that suggests that this is the wrong way around. There are many examples, backed by randomised control trials, of compassion…
NHD Ep 28 – Successful Change: it’s all in the mind
We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still struggling with this. This time we focus on…
NHD Ep 27: Chasing a Culture of Safety
Culture – we talk about it constantly. And Patient Safety Culture – we all know what that is – right? And how to create it? This episode delves into the patient safety culture world to look for answers to common – but tricky – questions about the whys and hows of a patient safety culture….
NHD episode 26: Quality Controversy
There are a few sacred cows in the world of quality improvement – as there are in any sector. This episode takes a closer look at some of those cows – to reveal they aren’t so sacred after all. 1. QUALITY QUANDARY Our QQ for this episode reminds us that accepted norms and truths may…
NHD Ep 25: Quality – from Accreditation to Accounting
As we keep saying, ‘quality’ is about way more than accreditation. But is it also about accounting? Get the quality right and the dollars will follow, so they say. Or will they? 1. QUALITY QUANDARY Our QQ for today reminds us that sometimes it ‘pays’ to show management that quality improvement is handy for more…
NHD Ep 24: ‘Plandemic’ – from Quality to Quarantine
Ep 24 is a special NHD edition that explores the pandemic from the perspective of healthcare administration, evidence based care and planning. (Otherwise known as the ‘Zoomami’ edition. Advance apologies for the Zoom recording quality which is a little echo-y.) 1. QUARANTINE QUANDARY (3:34) We wade through tales of pandemic planning and execution, through the…
NHD Ep 23: Back to the Future
In Ep 23, everything old is new again. We delve into management theories from 100 years ago that not only have relevance for change and improvement in 2020 – but are often wrapped up in shiny paper and touted as new. And why does a change in CEO bring a quality system to a grinding…
NHD Ep 22 – Is it good value?
Ep 22 finds Jones and Balding cogitating on value based care. What’s it all about? Is it a fad? Old thinking wrapped up in new language? Or is it exactly what we need to break through to next level care and service quality? We shall see… 1. QUALITY QUANDARY (4:26) What is value in health and…