We’re back! – for another episode of “No Harm Done”, hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. This episode unpacks some different perspectives on patient centred care, with segments Quality Quandary, TLDR, Latest News, DrDr, Quality Myths and FAAAQQS. What would you like us to talk about next? Send us a message!
Quality Quandary: A big issue we unpack, explore and maybe even argue about. In this episode we tackle perspectives on ‘What is Patient-Centred Care?’
• Manning H and Bodine K. Outside In: The Power of Putting Customers at the Center of Your Business. Forrester Research, New Harvest Books, USA, 2012.
• Putting Patients First: Best Practices in Patient–Centered Care by Susan B. Frampton (Editor), Patrick A. Charmel (Editor), Planetree (Editor) Hardcover – 8 Oct 2008
TLDR (Too Long Didn’t Read): We read this loooong publication, so you don’t have to. In Episode 2 we discuss the recently released SA ICAC report into poor care at the Oakden Aged Persons’ Mental Health Residential Facility. What can we learn from this inquiry that we haven’t learned before? And why aren’t we applying the lessons? Get it here: https://service.sa.gov.au/cdn/icac/ICAC_Report_Oakden.pdf
Quality Hack: A life or work hack that we’ve found useful to make work easier, faster or just positively different. The Pomodoro (avoiding procrastination) Technique:
Latest News: Check out the new Australian Hospital Patient Experience Question Set (AHPEQS)
DRDR – Did Read, Do Read: This is an article we’ve read recently (or one from the vault) that we highly recommend you look up and read yourself. In Episode 2 we look at the plane/patient safety comparison in: ‘The book Why Hospitals Should Fly misses a big part of what makes emergency medicine unique.’
Quality Myth: Many quality platitudes roll easily off the tongue. But not every one is true – or useful, so we’re going to unpack a few to see if they stack up. This episode we look at whether ‘everyone’ really is responsible for quality…
Listener suggestions welcome!
The Point! Here we focus on patients/consumers and their perspectives. Yes, this is the entire point of what we do! In this episode we look at a patient advocate’s perspective on what consumer expectations are coming down the pipeline, how they will differ from current issues and how this will affect human services staff if we don’t meet it halfway.
• Christensen, Tiffany (2017) “Rebalancing the patient experience: 20 years of a pendulum swing,” Patient Experience Journal: Vol. 4,Iss.3 Article 3. Available at: http://pxjournal.org/journal/vol4/iss3/3
FAAAQQs: Frequently Asked And Answered Quality Questions. We’re happy to take yours – and we’ve collected plenty of our own over the years!
• www.Cathybalding.com – Balding’s website
• www.Hitchpodonline.com – for those that want to check out Jones’s podcast about Hitchcock
• https://omny.fm/shows/the-cant-bowl-cant-throw-cricket-show – Jones’s podcast about cricket