NHD Season 2: Episode 4 – Your Virtual Reading Pile

1. The Point (Time: 0.00)

Patient Safety ‘intelligence’ in Consumer Feedback

Gillespie A, Reader TW. Online patient feedback as a safety valve: An automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis, August, 2022.

https://onlinelibrary.wiley.com/doi/10.1111/risa.14002

2. TLDR (Too Long Didn’t Read) (Time: 13:10)

NSQHSS User Guide for Mental Health Services

Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standards user guide for acute and community mental health services Sydney: ACSQHC, 2022.

https://www.safetyandquality.gov.au/publications-and-resources/resource-library/national-safety-and-quality-health-service-standards-user-guide-acute-and-community-mental-health-services

3. FAAAQQS (Frequently Asked and Answered Quality Questions) (Time: 18:10)

National Safety and Quality Digital Mental Health Standards

https://www.safetyandquality.gov.au/standards/national-safety-and-quality-digital-mental-health-standards

The Template: https://www.safetyandquality.gov.au/sites/default/files/2020-11/product_information_template_for_digital_mental_health_services.pdf

4. Quality Hack (Time: 28:25)

We chat about ways to reduce our virtual reading pile – none of which Balding or Jones actually put in practice ourselves! But we can hope.

5. Other Bits

Looking for a quality ‘tribe’ and resources to help with the challenges of quality and clinical governance roles? The Australasian Institute of Clinical Governance (AICG) membership community is now open! Find it here: https://www.aicg.edu.au/aicg-membership/?ar=CBLD

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