We know – it’s obvious. So why is it so rare to see consumer and staff satisfaction addressed in tandem?
1. QQ (Quality Quandary) (Time:1:20) Putting Consumers First and Staff First Too!
Successful improvement requires both consumers and staff to get something positive out of the process. But this too often gets forgotten.
Lawton R, Thomas EJ. Overcoming the ‘self- limiting’ nature of QI: can we improve the quality of patient care while caring for staff? BMJ Qual Saf 2022;0:1–3.
https://www.cambridge.org/core/elements/workplace-conditions/25C68A33BEA428485932BB4E66847133
2. TLDR (Too Long Didn’t Read) (Time: 9:50 ) Workplace conditions and their impact on care quality.
What workplace conditions help staff to create good care and participate in QI? This publication can give you some ideas of how to keep QI going in an environment where staffing is stretched.
‘Workplace Conditions’ Report by Maven, Ball and Edmondson. Cambridge University Press.
3. Quality Hack (Time: 19:10) How to write less but say more.
Say no more!
4. Other Bits
Looking for a quality ‘tribe’ and resources to help with the challenges of quality and clinical governance roles? The Australasian Institute of Clinical Governance (AICG) membership community is now open! Find it here: https://www.aicg.edu.au/aicg-membership/?ar=CBLD
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