OK, sometimes we miss The Point. We just can’t fit the segment into every podcast, with our new abbreviated second season format. But sit back and relax – this entire episode is The Point!
(Also – don’t sit back & relax if you’re driving. Keep your back straight, your mind alert and hands on the wheel please!)
AHPEQS – a consumer-driven patient survey – sounded like a good idea at the time – has it turned out to be? This article sits behind a paywall – but Jones gives us the news headlines for free! – and would be delighted to discuss more with anyone who’d like to contact her at www.noharmdonepodcast.com or email@example.com
Jones Cathy H., Woods Jeffrey, Brusco Natasha K., Sullivan Natalie, Morris Meg E. (2021) Implementation of the Australian Hospital Patient Experience Question Set (AHPEQS): a consumer-driven patient survey. Australian Health Review 45, 562-569.
2 thoughts on “NHD Season 2: Ep 7 – Not missing The Point!”
Excellent and completely agree with your sentiments on asking questions that staff can actually act on to improve.
Thanks so much for your comment! We all need to work to make feedback relevant for frontline staff.