OK, sometimes we miss The Point. We just can’t fit the segment into every podcast, with our new abbreviated second season format. But sit back and relax – this entire episode is The Point!
(Also – don’t sit back & relax if you’re driving. Keep your back straight, your mind alert and hands on the wheel please!)
The Point
AHPEQS – a consumer-driven patient survey – sounded like a good idea at the time – has it turned out to be? This article sits behind a paywall – but Jones gives us the news headlines for free! – and would be delighted to discuss more with anyone who’d like to contact her at www.noharmdonepodcast.com or cathyjoneshealth@gmail.com
Jones Cathy H., Woods Jeffrey, Brusco Natasha K., Sullivan Natalie, Morris Meg E. (2021) Implementation of the Australian Hospital Patient Experience Question Set (AHPEQS): a consumer-driven patient survey. Australian Health Review 45, 562-569.
https://www.publish.csiro.au/ah/AH20265
Other Bits
Looking for a quality ‘tribe’ and resources to help with the challenges of quality and clinical governance roles – including Consumer Partnerships? The Australasian Institute of Clinical Governance (AICG) membership community is now open! Find it here: https://www.aicg.edu.au/aicg-membership/?ar=CBLD
Review and Rate!
iphones: Go to itunes store on your iphone. Search for No Harm Done podcast. Click on our podcast. Scroll to the bottom and “write a review”. OR Open the Apple (purple) Podcasts app. Search for No Harm Done podcast. Click on our podcast. Scroll to the bottom and “write a review”. Spotify: Click on rating and select your stars. Android – rate us in whatever podcast listening app you are using.
Excellent and completely agree with your sentiments on asking questions that staff can actually act on to improve.
Thanks so much for your comment! We all need to work to make feedback relevant for frontline staff.
The “Another season!” comment was a positive and happy comment. Punctuation is important. 🙂
Always happy to hear every episode from the Quality Cats.
And thank you for the plug for On the Radar.
We know, Niall – we think we have a lovely reciprocal relationship supporting each other’s endeavours to get the good S&Q info out!