Welcome to No Harm Done Episode 8 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this ep we take a slightly quirky look at leadership and how recent research relates to leading human services care quality improvement; as well as performance warning bells, the simplicity and importance of introductions and a listener question about the future!
What would you like us to talk about next? Send us a message below!
QQ: Our ‘Quality Quandary’ is Leadership for Engagement: how can you get everyone in your organisation paddling in the same quality direction? Are selflessness, mindfulness and compassion the answer for quality professionals?
RN All In the Mind:http://www.abc.net.au/radionational/programs/allinthemind/leadership-in-mind/10008250
15:50 TLDR:’Too Long Didn’t Read’ in this episode rings the warning bells heard in organisations struggling to achieve high performance.
Vaughn VM, Saint S, Krein SL, Forman JH, Meddings J, Ameling J, et al.Characteristics of healthcare organisations struggling to improve quality: results from a systematic review of qualitative studies. BMJ Quality & Safety. 2018 [epub]. https://doi.org/10.1136/bmjqs-2017-007573
25:50 DRDR (Did Read – Do Read): We congratulate the Australian Commission on Safety and Quality in Healthcare on producing ‘On the Radar’ for eight years!
- On the Radar is available online, via email or as a PDF or Word document from http://www.safetyandquality.gov.au/publications-resources/on-the-radar/
- Editor: Dr Niall Johnson firstname.lastname@example.org
28:30 LIFE HACK: In this episode Jones relates her top tips for working with Microsoft docs.
36:20 THE POINT: Here we focus on patients/consumers and their perspectives. Yes, this is the entire point of what we do!
In ep 8 Jones introduces two approaches to improve provider/consumer partnerships:
The ACSQHC Question Builder: https://www.safetyandquality.gov.au/questionbuilder/
#hellomynameis campaign and story
46:10 FAAAQS (Frequently asked and answered questions). Here we attempt to answer an excellent listener question: What will influence the greatest change in the quality space in the next 5 years?
Tejal K Gandhi, Gary S Kaplan, Lucian Leape, Donald M Berwick, Susan Edgman-Levitan, Amy Edmondson, Gregg S Meyer, David Michaels, Julianne M Morath, Charles Vincent, Robert Wachter Transforming concepts in patient safety: a progress report . BMJ Qual Saf 2018;0:1–8. doi:10.1136/bmjqs-2017-007756