Welcome to No Harm Done Episode 7 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. Most of this episode is dedicated to grappling with the big, hairy issue of cost and quality. Understanding a bit about this can help a lot with getting high quality care high on the executive agenda! We also answer a frequently asked question about reporting and look at the role of families in the care of their hospitalized loved ones.
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QQ and TLDR: Our ‘Quality Quandary’ and ‘Too Long Didn’t Read’ in this episode is the cost and quality conundrum. We know that poor care quality is bad for consumers and staff: and it also costs a bomb. This is something we should talk about and integrate a lot more than we do. Funders are trying to do something about it: but will it work? And what can you do?
1:15 Consultation paper on the pricing framework for Australian public hospital services 2019-2020. https://www.ihpa.gov.au/consultation/past-consultations/pricing-framework-australian-public-hospital-services-2018-19
Medical records and data-driven healthcare animated video: https://www.youtube.com/watch?v=VZ1Wvb0dvGI
15:00 DRDR (Did Read – Do Read): We continue the cost and quality theme with three articles/papers that explore the pros and cons of linking quality to funding.
21:15 Adler L, Yi D, Li M, McBroom B, Hauck L, Sammer C, et al. Impact of Inpatient Harms on Hospital Finances and Patient Clinical Outcomes. Journal of Patient Safety. 2018;14(2):67-73. https://dx.doi.org/10.1097/PTS.0000000000000171
Duckett S and Jorm C. ‘Safer Care Saves Money’ report from the Grattan Institute, August 2018. https://grattan.edu.au/home/health/
33:15 THE POINT: Here we focus on patients/consumers and their perspectives. Yes, this is the entire point of what we do! Here we review a really useful article on the role of families in hospital care, which also applies to aged care or any setting where families are involved in a loved one’s care or services.
Barriers and facilitators to family participation in the care of their hospitalized loved ones. Patient Experience Journal: Vol. 5 : Iss. 1 , Article 9. Available at: http://pxjournal.org/journal/vol5/iss1/9
39:15 FAAAQS (Frequently asked and answered questions): What should be reported to a board and/or executive about care quality and safety?