Welcome to No Harm Done Episode 6 hosted by Cathy Balding and Cathy Jones, from Melbourne, Australia. In this episode we cycle around the quality cycle: PDCA / PDSA – as our Quality Quandary. What does it really mean? We discuss doing something useful with data from patient surveys, and whether or not electronic medical records reduce mortality. Plus – practical resources for creating a consumer-centred organisation.
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1:37 QUALITY QUANDARY: Our QQ in this episode is the improvement cycle: PDCA/PDSA. It’s one of those fundamental aspects of improving quality that we don’t question – so what happens when we do? Is it helpful? Does it make sense? What does it really mean? What else do you need to know about the quality cycle to make change that sticks?
14:56 WRANGLING QUALITY with QUALITY TOOLS: There are some practical tools and techniques you should have in your quality kit bag to help you investigate problems and solve them. In this episode we discuss using consumer survey data with PDSA (!) to improve the consumer experience.
22:04 DRDR (Did Read – Do Read): This is an article we’ve read recently (or one from the vault) that we highly recommend you look up and read yourself.
- Lin SC, Jha AK, Adler-Milstein J. Electronic Health Records Associated With Lower Hospital Mortality After Systems Have Time To Mature. Health Affairs. 2018;37(7):1128-35. https://doi.org/10.1377/hlthaff.2017.1658
30:52 THE POINT: Here we focus on patients/consumers and their perspectives. Yes, this is the entire point of what we do! We review a significant addition to the consumer-centredness landscape: how to create a person-centred healthcare organisation.
Review of key attributes of person-centred healthcare organisations, by the Australian Commission on Safety and Quality in Healthcare. https://www.safetyandquality.gov.au/our-work/patient-and-consumer-centred-care/person-centred-organisations
38:29 The ‘Embolden’ two-day conference-festival on celebrating and re-imagining ageing, held in Melbourne on October 9th – 10th October. https://www.celebrateageing.com/presenters.htm