WELCOME TO NO HARM DONE!
In this episode we examine engaging with consumers from a few different perspectives,
Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes!
QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles.
2:00 NHS use of PROMS
7:15 TLDR: Too Long Didn’t Read
We know your time is precious and you don’t always have time to open every email. This can cause extreme guilt and FOMO! Don’t worry – we read this so you wouldn’t have to:
Patient Engagement Capacity Model :
15:45 DRDR: Did Read – Do Read
Extract from Prof Joe Ibrahim’s evidence at the Aged Care Royal Commission:
Baxter R, Taylor N, Kellar I, et al.
21:40 A qualitative positive deviance study to explore exceptionally safe care on medical wards for older people.
BMJ Qual Saf Published Online First: 13 February 2019.
30:00 QUALITY LIFE HACK:
What super productive people do: Jones gives the good oil on how you can rate your productivity – from so-so to super.
How productive are you? Take this test from Harvard Business Review, by Pozen, 2018
Tips for becoming more productive
37:20 FAAAQQS – FREQUENTLY ASKED AND ANSWERED QUALITY QUESTIONS. Lindy asked – and we answered – both in our own unique way…
Dear Jones and Balding, my quality quandary is that I am required on a regular basis to provide a 15 minute presentation on clinical governance as part of a general orientation program for new staff. What should I include to ensure I capture the hearts and minds of new impressionable staff in just 15 minutes? I thought this may be something you could consider in one of your fabulous podcasts!
‘The first step in exceeding your customer’s expectations is to know your customer’s expectations.’ Roy H Williams.