WELCOME TO NO HARM DONE!
In this episode we examine engaging with consumers from a few different perspectives,
Jones gives some super productive tips for being super productive, and we answer a lovely listener FAAAQQ about how to enrapture staff with clinical governance – in 15 minutes!
QUALITY QUANDARY: Let’s Get Engaged – with consumers! There’s a lot of material around about consumer engagement – in this episode we explore it from a few angles.
2:00 NHS use of PROMS
7:15 TLDR: Too Long Didn’t Read
We know your time is precious and you don’t always have time to open every email. This can cause extreme guilt and FOMO! Don’t worry – we read this so you wouldn’t have to:
Patient Engagement Capacity Model :
15:45 DRDR: Did Read – Do Read
Extract from Prof Joe Ibrahim’s evidence at the Aged Care Royal Commission:
Baxter R, Taylor N, Kellar I, et al.
21:40 A qualitative positive deviance study to explore exceptionally safe care on medical wards for older people.
BMJ Qual Saf Published Online First: 13 February 2019.
30:00 QUALITY LIFE HACK:
What super productive people do: Jones gives the good oil on how you can rate your productivity – from so-so to super.
How productive are you? Take this test from Harvard Business Review, by Pozen, 2018
Tips for becoming more productive
37:20 FAAAQQS – FREQUENTLY ASKED AND ANSWERED QUALITY QUESTIONS. Lindy asked – and we answered – both in our own unique way…
Dear Jones and Balding, my quality quandary is that I am required on a regular basis to provide a 15 minute presentation on clinical governance as part of a general orientation program for new staff. What should I include to ensure I capture the hearts and minds of new impressionable staff in just 15 minutes? I thought this may be something you could consider in one of your fabulous podcasts!
‘The first step in exceeding your customer’s expectations is to know your customer’s expectations.’ Roy H Williams.
2 thoughts on “NHD Episode 16 – Let’s Get Engaged”
Hello to you both!
I am really enjoying your podcast. It keeps me entertained on my drive home from work. I would like to revamp our orientation presentation. You spoke about this recently. I would like to use the idea of the jumbo jets representing harm in hospitals. For the life of me I cannot find a reference. Are you able to assist? Of course, I will give the podcast a plug to our staff 🙂
Are either of you heading to Tasmania to present anytime soon? My quality team would love to meet you!
Hi Annie – it’s quite difficult to get definitive stats on hospital mortality as the result of error – different data collections collect it in different ways with different definitions. Some claim it’s much higher than this. The one jumbo jet per month comes from stats about 10 years ago that were prepared for the Productivity Commission, which said that hospital medical error caused around 5000 deaths per year – so roughly one jumbo jet per month. If you use it, you need to say that the figures vary depending on definitions etc and that it’s a ballpark. But it does make the point that healthcare gets away with things that other high-risk industries don’t because it’s an essential service.
No plans to come to Tassie at the moment but happy to be invited! Cheers!