Everything old is new again – but with added features! Dignity of risk, spread and scale, negotiating for success – all with fresh clothes but a traditional skeleton.
1. QUALITY QUANDARY (Time: 00:40) A Wicked Problem: managing consumer focus, dignity and risk. (And doesn’t it sound familiar?)
| Hillman A, Tadd W, Calnan S, Calnan M, Bayer A, Read S. Risk, governance and the experience of care. Sociol Health Illn. 2013 Jul;35(6):939-55. doi: 10.1111/1467-9566.12017. Epub 2013 Jan 29. PMID: 23356787; PMCID: PMC3813989. |
2. DRDR (Did Read, Do Read) (Time: 7:30) Looking for role success? Eat MORE PIES (And doesn’t it sound familiar?)
| Scott Walker. “Negotiate Like a Pro” Harvard Business Review (March–April 2024), https://hbr.org/2024/03/negotiate-like-a-pro |
3. How-To/Know-How (Time: 14:40) The good oil on spread and scale. (And doesn’t it sound familiar?)
Approaches to Spread, Scale-Up, and Sustainability. Elements of Improving Quality and Safety in Healthcare. Cambridge University Press. January 2024 https://doi.org/10.1017/9781009326049
4. Ask VirtualCB (Time: 22:40) VirtualCB advises on the ‘assimilation ‘ of a new Q Team member… (Also sounds familiar)
https://www.delphi.ai/cathybalding
5. QCLUB (Time: 27:45) the QualityClub pilot is completed – and we’re doing it all again in 2025! We’d love you to contact us to be put on the “interested” list for the next cohort, starting in Feb: admin@qualityclub.com.au And get all the good info and rego details here!: www.qualityclub.com.au
| What is QClub? It’s short for ‘QualityClub’ – a new initiative from the No Harm Done Podcast co-hosts. We know that human service quality roles can be tough and isolating. The NHD podcast has tapped into many people feeling unsupported and directionless (and sometimes like a giant imposter!) – so we’ve decided to do something about it. For more information and to express interest, go to our website www.QualityClub.com.au |
Whether you’re a team of one, or even part of a bigger group, we know that life as a quality manager has multiple challenges. Have you ever wondered?:
- What should I be doing?
- I feel like an impostor.
- I’ve had no training.
- I don’t seem to be able to set boundaries for my role.
- I don’t have the knowledge to do some of the things I’m asked to do.
- I can’t get people to engage in improvement.
- People don’t do what I need them to do.
- My manager doesn’t understand what my role is.
If this sounds familiar, read on.
Quality Club – ‘QClub’ is a six-month online program, supporting people in quality roles in human services. Doesn’t matter where you sit – acute, aged, mental health, community, disability – if you’re in a quality role and feeling like you’re not quite sure you’re covering all the bases, QualityClub is for you!
It’s one part mentoring, one part coaching, one part training and one part peer support for a group of quality managers who want more satisfaction and achievement from their role.