When we get hold of it, of course! Plus some excellent evidence on the effectiveness component of aged care quality that could use some more attention – and a tip for improving the consumer experience that costs nothing in time, effort or $$$.
1. QUALITY QUANDARY (Time: 00:40) Care Track Aged Care Study
| Hibbert, P.D., Molloy, C.J., Cameron, I.D. et al. The quality of care delivered to residents in long-term care in Australia: an indicator-based review of resident records (CareTrack Aged study). BMC Med 22, 22 (2024). https://doi.org/10.1186/s12916-023-03224-8 |
2. Ask VirtualCB (Time: 8.15) Virtual CB improves on PDSA in a way that the IRL Balding never could…
https://www.delphi.ai/cathybalding
3. The Point (Time: 12:30) The many benefits of improving the consumer experience…
| Wolf JA, Bhalla V, Carlson B, Carron J, Dixon L, Oehlert JK, Oliver BJ. Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare. Patient Experience Journal. 2024; 11(1):14-20. doi: 10.35680/2372-0247.1938. |
3. JSI (Just So Interesting) (Time: 19:50) An economical way to improve the consumer experience!
Iyer R, Park D, Kim J, Newman C, Young A, Sumarsono A. Effect of chair placement on physicians’ behavior and patients’ satisfaction: randomized deception trial. BMJ. 2023 Dec 15;383:e076309. doi: 10.1136/bmj-2023-076309. PMID: 38101923; PMCID: PMC10726223.
4. QCLUB (Time: 23:00) the QualityClub pilot is completed – and we’re doing it all again in 2025! We’d love you to contact us to be put on the “interested” list for the next cohort, starting in Feb: admin@qualityclub.com.au And get all the good info and rego details here!: www.qualityclub.com.au
| What is QClub? It’s short for ‘QualityClub’ – a new initiative from the No Harm Done Podcast co-hosts. We know that human service quality roles can be tough and isolating. The NHD podcast has tapped into many people feeling unsupported and directionless (and sometimes like a giant imposter!) – so we’ve decided to do something about it. For more information and to express interest, go to our website www.QualityClub.com.au |
Whether you’re a team of one, or even part of a bigger group, we know that life as a quality manager has multiple challenges. Have you ever wondered?:
- What should I be doing?
- I feel like an impostor.
- I’ve had no training.
- I don’t seem to be able to set boundaries for my role.
- I don’t have the knowledge to do some of the things I’m asked to do.
- I can’t get people to engage in improvement.
- People don’t do what I need them to do.
- My manager doesn’t understand what my role is.
If this sounds familiar, read on.
Quality Club – ‘QClub’ is a six-month online program, supporting people in quality roles in human services. Doesn’t matter where you sit – acute, aged, mental health, community, disability – if you’re in a quality role and feeling like you’re not quite sure you’re covering all the bases, QualityClub is for you!
It’s one part mentoring, one part coaching, one part training and one part peer support for a group of quality managers who want more satisfaction and achievement from their role.