As we keep saying, ‘quality’ is about way more than accreditation. But is it also about accounting? Get the quality right and the dollars will follow, so they say. Or will they?
1. QUALITY QUANDARY
Our QQ for today reminds us that sometimes it ‘pays’ to show management that quality improvement is handy for more than passing accreditation.
Mate KS, Rakover J, Cordiner K, Noble A, Hassan N. Novel quality improvement method to reduce cost while improving the quality of patient care: Retrospective observational study. BMJ Quality and Safety. 2020;29(7):586-594. [Epub ahead of print January 23, 2020]
2. THE POINT
Two articles this episode:
11:45 How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation Louise Locock et al. Journal of Health Services Research & Policy 2020, Vol. 25(3) 151–161.
The good – and not so good – of frontline staff thinking on use of consumer experience data for improvement.
22:00 On selecting quality indicators: preferences of patients with breast and colon cancers regarding hospital quality indicators, Salampessy et al (2019), BMJ Quality & Safety, Jul; 29 (7): 576-585. https://pubmed.ncbi.nlm.nih.gov/31831636/
Seven excellent tips for sustaining teamwork under a load of stress – and beyond.
27:05 Tannenbaum, s. et al. Managing teamwork in the face of pandemic: evidence-based tips. http://dx.doi.org/10.1136/bmjqs-2020-011447
OTHER COVID-related RESOURCES
The Australian Commission on Safety and Quality in Health Care has developed a number of resources to assist healthcare organisations, facilities and clinicians.
|National COVID-19 Clinical Evidence Taskforce https://covid19evidence.net.au/ The National COVID-19 Clinical Evidence Taskforce is a collaboration of peak health professional bodies across Australia whose members are providing clinical care to people with COVID-19. The taskforce is undertaking continuous evidence surveillance to identify and rapidly synthesise emerging research in order to provide national, evidence-based guidelines and clinical flowcharts for the clinical care of people with COVID-19. The guidelines address questions that are specific to managing COVID-19 and cover the full disease course across mild, moderate, severe and critical illness. These are ‘living’ guidelines, updated with new research in near real-time in order to give reliable, up-to-the minute advice to clinicians providing frontline care in this unprecedented global health crisis. Back to top|
|COVID-19 Critical Intelligence Unit https://www.aci.health.nsw.gov.au/covid-19/critical-intelligence-unit The Agency for Clinical Innovation (ACI) in New South Wales has developed this page summarising rapid, evidence-based advice during the COVID-19 pandemic. Its operations focus on systems intelligence, clinical intelligence and evidence integration. The content includes a daily evidence digest and evidence checks on a discrete topic or question relating to the current COVID-19 pandemic.|
41:00 This Did Read Do Read tells a great story of how a health service spotted clinical registries for the gold mine of data they are, and integrated them into their organisation’s quality reporting.
Ahern, s et al. Maximising the value of clinical registry information through integration with a health service clinical governance framework: a case study. Australian Health Review 44(3) 421-426 https://doi.org/10.1071/AH19004
5. QUALITY HACK
50:00 Jones beats the email drum – again. And a useful frame to guide emerging from a crisis.
6. OTHER BITS:
- New online course from Balding: ‘The Quality System Roadmap.’ This is my step by step map to creating a quality system that creates great care. More info and Access here:
- CPD hours – would you like to earn 1 CPD hour for every time you listen to our podcast? If so, let Jones know we can investigate producing a product for this: firstname.lastname@example.org
- Talk to Us: