Getting to ‘consistently good’ requires systematic thinking from the logical part of your brain – and a system to back it up. But this won’t happen unless the ‘elephant’ part of your brain wants to go there. Improving care and service quality is a whole-of-brain workout!
1. QUALITY QUANDARY (Time: 0:45) No, you’re not wrong – improving care safety and quality – and making a real difference – is a tough gig. Here’s why – and how to make it a little easier.
| Hugh Macleod, David Greenfield, Navigating the complex terrain of patient safety: challenges, strategies, and the importance of ongoing evaluation and knowledge sharing. International Journal for Quality in Health Care, Volume 36, Issue 3, 2024, mzae074, https://doi.org/10.1093/intqhc/mzae0 |
2. DRDR (Did Read, Do Read) (Time: 16:45) Successful change requires you to ‘love your elephant’ – and everyone else’s.
| Dan and Chip Heath. SWITCH: How to change when change is hard. Cambridge Univerity Press, USA. 2017. |
3. JSI (Just So Interesting) (Time: 26:50) It’s the System, Stupid: good intentions alone won’t get you to great care.
| Kedar Mate and Josh Clark. The Leader’s Role in Optimal Systems of Care. Healthcare Executive, NOV/DEC 2024. https://www.ihi.org/sites/default/files/resources/publications/Mate-Clark_Leaders-Role-Optimal-Systems-of-Care_HCExec_Nov2024.pdf |
4. OTHER BITS
Rate and Review NHD on your favourite podcast review site!
iphones: Go to itunes store on your iphone. Search for No Harm Done podcast. Click on our podcast. Scroll to the bottom and “write a review”. OR Open the Apple (purple) Podcasts app. Search for No Harm Done podcast. Click on our podcast. Scroll to the bottom and “write a review”. Spotify: Click on rating and select your stars. Android – rate us in whatever podcast listening app you are using. Thanks!
Talk to Us!
Leave a question or comment on our website: www.noharmdonepodcast.com
Link with us both on LinkedIn and BlueSky.
| BE PART OF QUALITYCLUB! What is QClub? It’s short for ‘QualityClub’ – a new initiative from the No Harm Done Podcast co-hosts. We know that human service quality roles can be tough and isolating. The NHD podcast has tapped into many people feeling unsupported and directionless (and sometimes like a giant imposter!) – so we’ve decided to do something about it. For more information and to express interest, go to our website www.QualityClub.com.au |
Looking for some practical resources to help with the challenges of clinical governance roles and systems? The Australasian Institute of Clinical Governance (AICG) membership community is now open! Find it here: https://www.aicg.edu.au/aicg-membership/?ar=CBLD