In this episode we discuss the upsides of failure for learning and improvement – and just to show that we’re serious, we conduct our own failure experiment…
QQ (Quality Quandary): FAILURE!
Course Corrections: How Health Care Innovators Learn from Setbacks to Achieve Success. Klein S, Hostetter M, McCarthy D. New York: The Commonwealth Fund; 2019. p. 11.
Drift into Failure: From Hunting Broken Components to Understanding Complex Systems. Sidney Dekker. Ashgate, 2012.
FAST Goals: (15:32)
Shale S. How doctors in leadership roles establish and maintain a positive patient-centred culture. London: General Medical Council; 2019. p. 60.
THE POINT: (25:52)
Santana et al. Measuring patient-centred system performance: a scoping review of patient-centred care quality indicators.
QUALITY HACK: (32:13)
How to set boundaries around email….
Trees and benefits: