How much QI is too much? Does accreditation work? What’s in a title? These and other random questions are answered right here!
1. QUALITY QUANDARY (Time: 00:30 ) Building Improvement Capacity and Capability with the Dosing Approach
2. DRDR (Time: 5:40) The Essential Guide to Understanding and Working With Clinical Indicators
| Jan Main. Defining and classifying clinical indicators for quality improvement, International Journal for Quality in Health Care, Volume 15, Issue 6, December 2003, Pages 523–530, https://doi.org/10.1093/intqhc/mzg081 |
3. TLDR (Time: 9:50) It’s a Great Guide to Preventing Falls – and Not Just the NSW Ones!
Guide to Fall Prevention in NSW: www.cec.health.nsw.gov.au/__data/assets/pdf_file/0008/921599/CEC_FallsWhitePaper_FINAL.pdf
4. TLDR 2! (Time: 13:25)
Alhawajreh MJ, Paterson AS, Jackson WJ (2023) Impact of hospital accreditation on quality improvement in healthcare: A systematic review. PLoS ONE 18(12): e0294180. https://doi.org/10.1371/journal.pone.0294180
5. QualityClub (Time: 20:20)

The first Quality Club (2024) is complete – but we’d love you to contact us to be put on the “interested” list for the next cohort! admin@qualityclub.com.au
Get all the good info here: www.qualityclub.com.au
| What is QClub? It’s short for ‘QualityClub’ – a new initiative from the No Harm Done Podcast co-hosts. We know that human service quality roles can be tough and isolating. The NHD podcast has tapped into many people feeling unsupported and directionless (and sometimes like a giant imposter!) – so we’ve decided to do something about it. For more information and to express interest, go to our website www.QualityClub.com.au |
Whether you’re a team of one, or even part of a bigger group, we know that life as a quality manager has multiple challenges. Have you ever wondered?:
- What should I be doing?
- I feel like an impostor.
- I’ve had no training.
- I don’t seem to be able to set boundaries for my role.
- I don’t have the knowledge to do some of the things I’m asked to do.
- I can’t get people to engage in improvement.
- People don’t do what I need them to do.
- My manager doesn’t understand what my role is.
If this sounds familiar, read on.
Quality Club – ‘QClub’ is a six-month online program, supporting people in quality roles in human services. Doesn’t matter where you sit – acute, aged, mental health, community, disability – if you’re in a quality role and feeling like you’re not quite sure you’re covering all the bases, QualityClub is for you!
It’s one part mentoring, one part coaching, one part training and one part peer support for a group of quality managers who want more satisfaction and achievement from their role.