‘Episode 18.5′ is a bit like ‘Platform 9 and 3/4’ – something special we want to let our lovely listeners in on! QualityClub is happening in 2025 from Feb-July – and we enthusiastically invite you to join us! Run by career quality managers and directors, and hosts of No Harm Done Balding and Jones, QualityClub aims to…
NHD Ep 18: A Dose of Our Own Quality
How much QI is too much? Does accreditation work? What’s in a title? These and other random questions are answered right here! 1. QUALITY QUANDARY (Time: 00:30 ) Building Improvement Capacity and Capability with the Dosing Approach https://www.ihi.org/insights/building-improvement-capacity-and-capability-dosing-approach 2. DRDR (Time: 5:40) The Essential Guide to Understanding and Working With Clinical Indicators Jan Main. Defining…
NHD Ep17: Feeling the Quality Love
We face up to the fact that not everyone is sleepless with excitement about our agenda – so how to have people running towards you, and your working and consumer groups, rather than away? And – lets’ look on the bright side for a change! 1. INTRO We discussed ‘VirtualCB’ here: Check her out!: https://www.delphi.ai/cathybalding)…
NHD Ep16 AI and QI: Is There a Funny Side?
We certainly thought so! Plus getting the most out of consumer engagement for everyone involved; and we know that good post-discharge care requires solid discharge summaries, but they’re looking a bit wobbly. 1. QUALITY QUANDARY (Time: 1:25) How will AI and Quality Leaders interact? Hilariously, if this segment is any indication. (BTW, we recorded this…
NHD Ep15 Quality Care Doesn’t Need Another Hero (just good collaboration)
Cementing the governance and leadership role in good care; using incident analysis differently and livening up those policies (so people actually follow them!) 1. TLDR (Time: 0.45 ) A Dive into the Impact of Governance and Leadership on Quality of Care Fulop, N., & Ramsay, A. (2023). Governance and Leadership (Elements of Improving Quality and…
NHD Ep.14 The Race to the Bottom
This ep we’re draining swamps and hacking mindsets – and you thought this was a podcast about improving quality… 1. QUALITY QUANDARY (Time: 01:10) Draining the Root Cause Swamp Trbovich P, Shojania KG. Root-cause analysis: swatting at mosquitoes versus draining the swamp. BMJ Quality & Safety 2017;26:350-353. https://qualitysafety.bmj.com/content/26/5/350 2. The Point (Time: 11:10) Carer Reported Outcome Measures Jeyasingam N,…
NHD Ep. 13 It’s a Struggle!
In this ep we look at the reasons behind the struggle (behind the grind, behind the slog) for improvement (and it’s probably got nothing to do with you); as well as how to build psychological safety and communication again, again, again… Vaughn VM, et al. Characteristics of healthcare organisations struggling to improve quality: results from…
NHD Ep. 12 Season 2: A short detour…to an important destination. Welcome to ‘QualityClub’.
What is QClub?
NHD S2 Ep11: ChatQI
It was inevitable – NHD wades into AI for a bit of ChatQI. 1. Intro (Time: 00:25) We don’t often include the intro in the shownotes, but as we banged on about ChatGPT and its deep understanding of quality manager challenges… https://chat.openai.com/auth/login 2. QUALITY QUANDARY (Time: 6.45) How will Artificial Intelligence affect healthcare? https://www.mckinsey.com/industries/healthcare/our-insights/transforming-healthcare-with-ai 3….
Season 2 Ep 10: We Get to The Point (and stay for quite a while)
More delving into the nuts and bolts of effective partnering with consumers to make things better. And we found a facilitators playground for you to play in! 1. The (TLDR) Point! (Time: 1:00) Top evidence-based tips for partnering with consumers to improve care and services. Cochrane gathered the evidence so we – or you –…